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Terms and Conditions |
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MAJESTIC HOLIDAYS LTD. Responsibilities,
Terms, & Conditions RESERVATIONS: All reservations will be confirmed with a confirmation number generally within one business day. Please refer to your confirmation / reference number for questions and queries. RATES: Rates are in US Dollars and include all applicable hotel taxes, gratuities and energy surcharges. All hotel taxes, gratuities and energy surcharges are fees determined by the government and are subject to change and after notice given will have to be paid by the guest. GROUPS: Special rates, payment and cancellation policies apply for group bookings. Groups are considered as 10 rooms or more. RESPONSIBILITY: The responsibility of Majestic Holidays Ltd. and/or its agents are limited. Majestic Holidays Ltd. acts only as an agent for clients in regard to travel. Majestic Holidays Ltd. assumes no liability for injury, damage, loss, accident, delay or irregularity, which may be occasional, either by reason of defect, through acts of God, war, fire, breakdown in machinery, riots, strikes or from any causes beyond the control of Majestic Holidays Ltd. Tour services including transportation, lodging, flights and excursions are furnished by independent contractors (suppliers) and do not act for or on behalf of Majestic Holidays Ltd. The acceptance of tour arrangements is deemed to be consent to the above. Majestic Holidays Ltd. is not reliable or responsible in any way whatsoever for any act, error or omission or for inconvenience, loss, damage, injury or death arising out of tour arrangements. RESERVATIONS AND PAYMENTS: An initial deposit of $100 per person is required to confirm a reservation. Reservations that include air transportation also require full payment of the air portion. Some vendors require a larger deposit during peak or holiday times. No travel services will be booked or confirmed without receipt of deposit. Final Payment is due 45 days prior to departure. For reservations made within 45 days of travel, full payment is required at time of booking. Majestic Holidays Ltd. cannot guarantee any reservations not paid on time. In some instances Majestic Holidays Ltd. is required to release rooms and or excursion space back to the supplier when not paid on time. In these instances, Majestic Holidays Ltd. will make every effort to reacquire space. In this instance, the customer is required to pay any late booking fees incurred by Majestic Holidays Ltd. plus a $25.00 re-booking fee. CANCELLATION POLICY: All cancellations must be received by Majestic Holidays Ltd. in writing. Land portion of trip: The initial deposit of $100 per reservation is non refundable if trip is cancelled after receipt of our confirmation number, provided the reservation was initially made 35 or more days prior to departure. Reservations made within 31 days of travel are subject to the cancellation penalties outlined below. Cancellations received 45 or more days prior to departure will be assessed a per-person penalty of $100.00 plus any non-refundable fees assessed by the travel suppliers. Cancellations received between 45 and 30 days prior to departure will be assessed a per-person penalty of $100 plus any non-refundable fees assessed by the travel suppliers. Cancellations received 14 or fewer days prior to departure will be assessed a per person penalty of $150 plus any non-refundable fees assessed by the travel suppliers. No-Shows / no refund. Air portion of trip: Airline ticket refunds are based on the individual airlines cancellation policy. Most airline tickets are non-refundable and non-transferable. WE WILL CONFIRM ALL CANCELLATIONS WITH A CANCELLATION NUMBER. This will ensure that we have received your cancellation. CHANGES: Changes made to existing reservations are subject to a $25.00 change fee plus any fees charged by the travel supplier, if applicable. Any change made to an airline ticket is subject to any and all airline charges regardless of the time of change. NO REFUNDS FOR UNUSED SERVICES: Refunds or allowances will not be made for transportation, accommodations, excursions services or other portions of the trip which are unused on or after the tour departure date. RESPONSIBILITIES / REFUND POLICY: All requests for refunds need to be addressed in writing to Majestic-Holidays within 45 days of completion of service and are subject to supplier approval. Majestic-Holidays will not be responsible for refunds refused by the supplier. Although Majestic-Holidays will do all possible to advise you of any closures or renovations in the hotels, we can not be held responsible for failure by the hotels to notify us, for cancellations of booked flights or any other careless actions or omissions on the part of our supplier. Majestic Holidays and their agents declare that they act exclusively as intermediaries between passengers and suppliers, declining any responsibility for deficient services, accidents, death, loss or damage of personal belongings, theft, delays, sickness, mechanical problems, cancellations or other inconveniences that may emerge out of our control. PAYMENT: All reservations must be prepaid. Payment by Credit Card: Majestic Holidays accepts payment by credit card: Visa, MasterCard or American Express. Majestic Holidays will forward a credit card authorization form by email, which will need to be faxed back to our office so that an authorized signature for the card is on file. Payment by US Dollar bank check: Alternately, Majestic Holidays does accept payment by US Dollar bank check drawn on a US bank. Check should be mailed to: Majestic Holidays Ltd., P.O. Box N-1401, Nassau, Bahamas. For last minute reservations, payment should be sent by Courier to our office address. Majestic Holidays Ltd, Hillside Manor, Cumberland Street, Nassau, Bahamas. Payment by Wire Transfer: Payment is accepted by bank wire transfer and should be sent as follows (all details must be included!): Chase
Manhattan Bank N.A.; INSURANCE: Passengers are strongly advised to protect themselves with insurance. Optional cancellation, accident, health and baggage insurance are available to protect tour participants from unforeseen circumstances from your insurance company.
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